WHEN WILL MY ORDER ARRIVE? 

 

At Leahideas.com, we offer FREE  SHIPPING to over 20 countries around the globe. To accomplish this, we ship direct from our productions facilities in the US, UK, PL, AU and CN upon availability, design and size. 

SHIPPING METHODS:

To ensure your package reaches you in a timely manner, we use only the most reliable international shipping carriers. In general, most of the items listed on our website will be shipped via ePacket (a direct partnership between China EMS and your local postal service) from our overseas fulfillment center in Asia. Upon arrival to your country, the packages will then be forwarded to a local post office for delivery to your home or business.

In the United States, ePacket shipments will be delivered by the US Postal Service. Large qualities orders may be shipped by FEDEX, DHL, or UPS, depending on the location and the size of the package.

SHIPPING TIMES:

To most major countries, it typically takes 7-12 days for an order to reach its destination. This includes product preparation, packaging and processing. Exact delivery times will vary, but our goal is NOT to exceed 20 days. Proof of that are our customers reviews.

Estimated shipping times are as follows. We also provide estimated delivery dates on every product page on our website.

Location	Estimated Shipping Time*
The United States	4-7 Business Days
Canada	6-9 Business Days
United Kingdom	4-9 Business Days
Rest of Europe	4-7 Business Days
Australia, New Zealand	6-10 Business Days
Mexico, Central America, South America	N/A

* Estimated shipping times DO NOT include processing. Processing typically takes 3-5 business days in total.

EXPEDITED DELIVERY:

Unfortunately, expedited shipping from our overseas warehouses is extremely expensive. In most cases, expediting a shipment will cost more than the items themselves. This is why we only offer Fedex, DHL delivery, in most cases, on our website.

ORDER TRACKING:

Once your package(s) leave the warehouse, we'll send an automated email with tracking information related to your order. Simply click on the tracking number(s) for the latest updates about your package(s). If you haven't received tracking information within 5 days, please contact us so we can check the status of your order.

You will be receiving tracking emails containing the most updated status of your package.

Please keep in mind, it can take 2-5 business days for the tracking information to be updated within a shipping carrier's system. If there is no information available about your order after receiving your tracking number, please give it several more days.

If your order was dispatched more than 5 business days ago and there is still no information about your shipment, please contact us so we can look into it further.

MULTIPLE PACKAGES:

It's always our goal to ship your items together; however, we keep our prices low by partnering with multiple suppliers to provide the best possible pricing. In some cases your items will be shipped together, other times they'll be shipped separately.

With some orders, we ask the warehouse to split the items to eliminate the risk of custom or import charges. Depending on the location, this often means that larger orders will be broken up in to separate packages.

Not only does this help to avoid unexpected import charges, but it also means that your packages will show up more quickly.

CUSTOMS:

In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer and then send us a picture of the invoice for a refund. 

Depending on your location, import or customs charges may be applicable when your package(s) arrive. Although additional fees are rare, we ask our suppliers to list the value of your item(s) at a minimum to reduce the risk of extra charges.

If you're concerned about customs fees, feel free to contact us to determine the location of the warehouse that will be fulfilling your order.

If you have more questions about our shipping or fulfillment process, please don't hesitate to contact us.

Receiving the Wrong Canvas – Important Guidelines

In the rare event that you receive an incorrect canvas, we kindly request that you do not open or unroll the package. Please keep it in its original packaging and notify us immediately so we can arrange for a pickup and resolve the issue promptly.

If the incorrect canvas is opened or unrolled, a 35% restocking fee will be applied to cover the costs associated with repackaging, handling, and restoring the item.

We appreciate your understanding and cooperation in helping us ensure a smooth and efficient resolution for all orders.

For any further assistance or questions, please contact our support team at info@leahideas.com